The 10 Questions
- Do employees get local plans with local numbers on leading networks? Coverage maps mean little if the answer is a roaming profile. Ask for the network per market.
- Is there one agreement and one invoice across all markets? If not, you're keeping the fragmentation you set out to remove.
- How is data billed? Pooled team data aligns cost with usage; the same plan on every seat, whatever the usage, quietly overcharges — most enterprise mobile spend delivers no value.
- How fast is provisioning? The right answer is instant eSIM by QR, one-tap link, or API.
- Who handles migration and porting? It should be the provider, market by market.
- What can be automated? Look for an API covering users, plans, eSIM issuance/replacement, plus webhooks.
- What happens when an eSIM is lost or deleted? Self-service replacement keeping the same number, with admin oversight.
- What does support actually look like? 24/7 humans and a published satisfaction score beat a ticket portal. Telgea runs at 4.9 CSAT.
- What's the compliance posture? GDPR compliance and a public trust page are table stakes.
- Who already trusts them? Named customers and third-party recognition, not logos without stories.
How Telgea Answers
Telgea answers all ten by design: local plans on leading networks in 50 countries, one agreement and invoice, pooled data, instant eSIM, managed migration, a full API, 24/7 support (4.9 CSAT), a public Trust Center, customers like Acast, Corti, and Teamtailor — and the MVNO of the Year award at the MVNO Nation Global Awards in 2025 and 2026.