Mobile plans FAQs

Why do I need two eSIMs?

One eSIM handles your calls and texts, while the other ensures you always have access to the best networks, at home and abroad. Unlike regular plans that limit you to a single provider per country, Telgea connects you to multiple top networks across 175 countries, giving you superior coverage and reliability wherever you go.

No data while traveling?

If you arrive in a new country and don’t have data, there are a few steps you can take. First, try restarting your phone. This resolves the issue in most cases. If that doesn’t work, connect to a Wi-Fi network so you can reach us. Visit telgea.com and contact us via chat. Our team will help you get online within minutes.

Which countries are the 75 home zone countries?

European Union (EU)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Europe (Non-EU)
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine, United Kingdom.

Africa
Algeria, Ghana, Tunisia, Reunion (French territory)

Middle East
Bahrain, Israel, Kuwait, ,United Arab Emirates ,Qatar.

Americas
United States.

Asia
Armenia, Azerbaijan, Georgia, Hong Kong, India, Indonesia, Kazakhstan, Kyrgyzstan, Macao, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Uzbekistan.

Oceania
Australia, New Zealand

How do I get data outside my home zone?

Telgea keeps you connected on the best networks in 175 countries. If you need data in a country outside your plan, simply ask your IT admin to add it before you travel.

What is Telgea

Telgea is a telecom platform that lets IT managers manage mobile plans across countries in one place. You get one platform, one agreement, and local plans with instant setup—built for global teams with employees in multiple countries.

How is Telgea different from traditional mobile carriers?

Unlike traditional mobile providers, Telgea offers mobile plans across multiple countries under the same agreement and terms. Telgea is specifically designed for International companies with employees in multiple countries.

What types of businesses use Telgea?

Telgea is used by businesses that have between 50 and 3,000 employees, but most importantly they operate across multiple countries. These companies often work in industries like tech, consulting, technology, healthcare, and logistics, and they need a scalable, centralized solution for managing telecom services.

Can I manage billing for all countries in one place with Telgea?

Yes, with Telgea, you can manage all your mobile bills across every country in one central platform according to how your cost centres are set up. This eliminates the complexity of dealing with multiple vendors, currencies, and invoices, and gives you a clear and consistent overview of telecom spend that simplifies your financials.

Is Telgea a mobile carrier or a software platform?

Telgea is both a mobile carrier and a telecom management software platform. This means you get local eSIMs powered by Telgea’s infrastructure, combined with a cloud-based platform that lets you control everything from plan setup to billing in real time in the same solution.

How fast can I activate a new mobile plan with Telgea?

Activating a new mobile plan with Telgea usually takes just minutes. Using eSIM, you can instantly assign a plan to a new user directly from the Telgea portal without needing to ship any physical cards.

Do I need a local entity in each country to get mobile plans with Telgea?

No, you don’t need a local legal entity in each country to get started with Telgea. All mobile plans across supported countries are handled through one global agreement, making international expansion and employee onboarding faster and simpler. This mean you just need to have an entity in one of our supported countries and not all of them.

Can I get a custom quote for my company?

Yes, you can get a tailored quote by visiting the Telgea Pricing page and entering the number of employees you have per country. You’ll be contacted by our team to better understand your needs and create a custom price that fits your organizations needs.

Can I use my current mobile with Telgea?

Yes! You can use your current mobile with Telgea if it supports dual eSIM. This allows you to keep both your private and business numbers on the same device while enjoying Telgea’s best-in-class connectivity worldwide. Check your device settings for compatibility or reach out for support.

Can I use my current mobile with Telgea?