Mobile plans FAQs

Why do I need two eSIMs?

One eSIM handles your calls and texts, while the other ensures you always have access to the best networks, at home and abroad. Unlike regular plans that limit you to a single provider per country, Telgea connects you to multiple top networks across 175 countries, giving you superior coverage and reliability wherever you go.

No data while traveling?

If you arrive in a new country and don’t have data, there are a few steps you can take. First, try restarting your phone. This resolves the issue in most cases. If that doesn’t work, connect to a Wi-Fi network so you can reach us. Visit telgea.com and contact us via chat. Our team will help you get online within minutes.

Which countries are the 75 home zone countries?

European Union (EU)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Europe (Non-EU)
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine, United Kingdom.

Africa
Algeria, Ghana, Tunisia, Reunion (French territory)

Middle East
Bahrain, Israel, Kuwait, ,United Arab Emirates ,Qatar.

Americas
United States.

Asia
Armenia, Azerbaijan, Georgia, Hong Kong, India, Indonesia, Kazakhstan, Kyrgyzstan, Macao, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Uzbekistan.

Oceania
Australia, New Zealand

How do I get data outside my home zone?

Telgea keeps you connected on the best networks in 175 countries. If you need data in a country outside your plan, simply ask your IT admin to add it before you travel.

How does Telgea prevent us from bill chok?

With Telgea, you can never overspend. Your data is unlimited, so you’ll always stay connected for emails and messaging. After 50GB of high-speed data, speeds slow down, limiting heavy usage like streaming. If you hit your plan’s limit for calls or high speed data, your service pauses, and you’ll get an email with the option to increase it. No worry and no bill shock.

Can I use my current mobile with Telgea?

Yes! You can use your current mobile with Telgea if it supports dual eSIM. This allows you to keep both your private and business numbers on the same device while enjoying Telgea’s best-in-class connectivity worldwide. Check your device settings for compatibility or reach out for support.